Short answer
Arrow Financial Services closed up shop. The Resurgent Capital Management, Sherman and LVNV brand picked up a good portion of the Arrow debt portfolio. If you are trying to resolve or settle an old Arrow account or judgment, start with LVNV customer service at 888-665-0374.
Key points on this page
- Arrow Financial Services was once a major buyer of charged off credit card debt, and one of its more aggressive collection methods was using the courts.
- There is little public information about who bought the Arrow portfolio, but the Resurgent, Sherman and LVNV brand is confirmed to have taken a good portion of it.
- To trace and resolve a former Arrow account, reach out to LVNV at 888-665-0374.
- Default judgments happen when a summons and complaint gets ignored, or when someone never knew they were being sued. Those judgments can then be collected on, or sold off to another debt buyer.
- The two situations that usually force this search are mortgage underwriting asking for old judgment debt to be resolved, and a home sale that needs clear title, including a short sale.
Arrow Financial Services was once a major player in buying up bad debts like charged off credit card bills. One of the more aggressive ways Arrow sought to collect on old unpaid credit card debts was to use the courts.
Debt buyers like AFS send some of the debts they buy up on the cheap to an attorney debt collection law firm. Arrow and other bad debt investors rely on the fact that 90% or so of people are not sure about how to deal with a debt collection lawsuit.
People get served a summons and complaint on an unpaid credit card bill and tend to put their head in the sand. What winds up happening when the lawsuit gets ignored, or where a person was not aware they were being sued (it happens), is a default judgment is entered. Those judgments can then be collected on, or even sold off to another debt buyer.
Arrow Financial closed up shop. Where did the debt go?
In just the last week I have gotten a couple of questions on and off line about how to find where Arrow Financial Services judgment debt has gone. In all cases the requests were related to:
- Someone trying to qualify for a mortgage and underwriting suggests they cannot approve a new loan, or the approval on a new loan will have an increased likelihood of success by settling old judgment debt.
- Someone trying to sell a home and satisfy or settle the judgment debt in order to pass clear title. Even if the home owner is trying for a short sale.
It is difficult to find much public information about who purchased the Arrow portfolio, or portions of it. According to a person I spoke with last week, they have a former arrow judgment account that they tracked to LVNV now owning.
LVNV is a Large Debt Collection Agency
LVNV is part of the Resurgent Capital Management and Sherman Acquisitions brand. I was able to confirm that Resurgent/Sherman/LVNV brand did pick up a “good portion” of the Arrow Financial Services debt portfolio.
If you are looking for how to resolve or settle Arrow Financial Services debts, start by reaching out to LVNV. You can reach them by calling their customer service at: 888-665-0374.
If you have any questions or concerns about resolving an old Arrow Financial Services debt with LVNV, or another debt collector, or having trouble finding who has your debt, post questions and comments in the comments below for feedback.
I had a judgement against me and my ex by arrow finance and it’s still showing on my credit report as such. If arrow has sold out then why is it still showing them on my credit report. Am also wondering when they closed. I also need to know how to proceed since according to divorce we were to split the bill equally. I would like to cover my half but even if I do it will still show up because she hasn’t. How can I fix my credit if I pay my part but her part us leaving me in a bad light. Will LVNV possibly have my contract now.
Brian – Arrow Financial Services wound down over a year ago. The judgment on your credit report is a result of the court record, which is public. Most judgments stay on the credit report for 7 years from the date of entry in the court record. What was the date of the judgment?
While the divorce may have split the debts up as part of that decree, it really has no impact on how you are viewed as liable for this. You could pay the judgment off in full, and then seek money from your ex spouse in or out of the court.
Depending on how old the judgment debt is (and other factors), you may be able to settle it for half and be done with it. But as you can tell from the many comments above, you must first locate the debt owner. And yes, it is possible LVNV has it, and can help you resolve this. If that is not the case, I would encourage you to call in and talk to Steve for more help at 800-939-8357.
i’m trying to refinance my house and i have ajudgement from Arrow back in 2003 now i cant’ find out who owns the paper . i try all the places that the attoenys gave me starting with Resurgentet who told me i was not in there system. ideas on what else i can do
Geri – Similar to my feedback to Michelle, call in and talk to Steve about your situation with Arrow, and your goals and timelines: 800-939-8357
Mr. Bovee, I have a similar situation with a client of mine…however there is not a judgment filed, only a mortgage. We are handling a closing (refi) where there is a second mortgage unreleased. The mortgage was originally with National City Banke with no assignments of record. When you contact National City nka PNC Bank they say the lien was sold to Arrow Financial. I found an email for Arrow Bank/Arrow Financial which I have sent an inquiry to (no reply yet, but did get a read receipt ). We are contacting the client to see if she has any paperwork showing the lien paid in full, but I saw this thread and wanted to post a question. I have also given my client the LVNV phone number. Let’s say the borrower cannot find proof of payment and LVNV does not have any information on this lien, can you provide another suggestion? I know in the past I have gotten a mortgage release from the FDIC, but provided payment information. This property is in Ohio.
Thanks
Michelle – If none of what how you have approached this so far leads to resolution, call 800-939-8357 and ask for Steve. He has had good success helping resolve Arrow Financial issues that have fallen through the cracks.
I need a zero balance statement for a payment I made to Arrow Financial in the year 2000. How do I obtain that?
Thank you.
Lauren – Arrow Financial Services no longer exists. What is the current concern? Are there new collection efforts for a debt you know you paid to Arrow back then? Did something pop up on your credit report (something this old should not have)? Is there a judgment from way back you resolved?
I am applying for a job with the NYPD and they are requesting I show proof of payment for that particular debt and will not accept a copy of my credit report as proof
Lauren – One of the specialists has had good success tracking down solutions for Arrow accounts. I would suggest you call 800-939-8357 tomorrow after 10 am est. Ask for Steve if he is not who picks up. Let him know the situation and our comment exchange here. See if he can offer some actionable info.
Thank you Michael, I appreciate the help!
there’s a title report with a judgment on it with Arrow financial services llc from 2010 and the property is being sold short sale. how do we get this removed?
Maria – What is the balance owed on the Arrow judgment? What is the debtors ability to raise a percentage of that to settle it?
Hello Michael,
I have a similar scenario then a lot of people of the post. However; I am the real estate agent representing the seller who has a judgment on title that is preventing us for closing. The orginial lender was Employment Services, Inc T/A Tidewater Tech-Chesapeake. Tidewater Tech was sold the Centura College who sold the account (for my seller) to Arrow Financial in 2006. This judgment is not showing on my clients credit report, but it’s preventing us from closing. A court judgment was placed against my seller for $216 with 18% interest on 2/18/00. We live in VA. How long is the judgment debt for Virginia? Does it start from the original judgment in ’00 or when the account was sold in ’06 to Arrow? The buyer is going to rehab the house and sell it within 6 months, so I’m trying to get this resolved for all parties. What are your thoughts?
The limitations on the enforceability of a judgment in Virginia would start from the date it was entered in the court, not when sold to Arrow Financial services. Judgment debt can be renewed in VA for quite some time:
The interest will have inflated that 216.00 quite a bit to say the least. Resolving the debt will involve finding it first (not necessarily a small task if you have read through the comments above). Once located the debt needs to be negotiated to a reasonable payoff amount. How collectable the seller looks on paper will often come in to play.
I would encourage you to call in for a free consult – 800-939-8357. Ask for Steve, as he has had some good results with tracking down Arrow debts.
Michael,
I am trying to refinance my house. There are two judgments (which I did not know about) on the house from Arrow Financial Services, LLC. These are against my husband who passed away more than 3 1/2 years ago. The credit in question was solely in my husbands name. The attorney representing Arrow Financials said to contact them but they are no longer around. Any advice on this would be appreciated.
Wanda – Have you contacted LVNV or Resurgent (the number is in the above article), to see if they purchased the debt?
If they do not have it, one of the specialists in the network is having some success in assisting people with this type of scenario, call 800-939-8357 and ask for Steve.
Hi Michael,
I am trying to buy a home, and like many others have found that I have a judgement on my credit report run from Arrow Financial. It is from 2007, The Law Offices of Howard Lee Schiff were handling my collections, which were satisfied in 2009. I also have an Order Nisi For Dismissal from a local court from 2009, stating that the case has been settled and dismissed. The judgement on my credit report still shows as “not satisfied”, even though in speaking with the court as well as a representative at Howard Lee Schiff state that it is. How can I get this removed, or the status changed, from my credit report? Thank you in advance.
Mark – You will want to send a written dispute to the credit reporting agencies.The letter can be as simple as “I am disputing the accuracy of the Arrow Financial Services judgment you show on my credit report. Your information is neither current or correct. This judgment has been satisfied since 2009 and should show zero balance owed. See attached documentation I have included from the court record for your convenience. Please also see the offending credit report item highlighted that I am bringing to your attention for correction. Your immediate attention to this matter is appreciated”.
Put together all of the documentation that you have that shows the judgment is satisfied, send to the credit reporting agencies showing the Arrow judgment. Use certified mail return receipt. Keep a copy of everything for your own records. You should get a response from the credit bureaus within 30 days. If there is any outcome other than the correction, post an update comment and lets go from there.
Thank you sir, will do!
My wife has a judgement from “ARROW FINANCIAL SERVICES.” We called LVNV with the docket number and amount, etc, and they have NO KNOWLEDGE of this whatsoever.
Now what do we do? How can we find out who owns the rights to the LIEN now?
Bill – I can offer some feedback, but first some questions: How old is the judgment? What is the name of the attorney that sued on behalf of Arrow Financial? What is the judgment amount? What is the goal that leads to your seeking to resolve the judgment now?
The Attorney of Record is Blatt Hasenmiller Leibsker, in Indianapolis
I call them, they said they filed the judgement on behalf of Resurgent, and no longer handled the case for them.
Called Resurgent (aka LVNV) and they have no immediate record. They request I fax the docket number and all the information I have to them, which I have done, and am now waiting for a response.
If they can find documentation trail that they own the judgement, fine, we’ll make a deal with them. But if they don’t, now what? There’s nobody to pay to get the judgement off. I will have to file a motion with the court and reopen the case, but this could take months. Thankfully my broker has a trick up his sleeve that might negate the importance of all of this.
bill – let me know how that turns out. I may be able to offer more direction as well.
Let me know any other ideas you have. I’m going to attack this from every angle I can, simultaneously
I received an Execution on Money Judgement from Norfolk Sheriff. An att David Goldberg out of Newton, Ma. Is threatening to take my car. If I do not pay this 12 year old debt. This is an old Care Credit debt of $3500. For dental work. And they want me to pay $11,000.
Massachusetts has a fairly large car value exemption from judgment creditors at $7,500. Is your car worth more than that? Is this a second vehicle?
Arrow Financial has a lien on my home since 2010 for my ex-husband that I knew nothing about until now when I’m trying to sell it, of course. Thing is, he never was on the title, deed or mortgage to the home, I bought it before we were married. Now I can’t figure out how to get this lien off. HELP!!!!
Dyanna – Are you at a point where you have an offer and a title company is trying to clear? What state are you in?
I was told by the BBB that all of Arrows debts have been written off. That letters were sent out. I did not see mine but I am bad with mail. Do you know if there is any truth in this?
Ben – A mix of things occurred with debts purchase by Arrow Financial. Some accounts were sold to other debt buyers, some people received no letters from Arrow about their debt being written off, but later received notice from the IRS that Arrow had notified the agency about forgiving the debt, and unfortunately, many people have no way to track down what Arrow did with their account. Can you email me the information for who you spoke with at the BBB, and at what number? You can email the same address you get this comment notification from.
Me and my husband are trying to refi our home apparently when the pulled the title work there are lien/judgements from arrow financial that had to have been placed in the last 6 years since I purchased the home. The only issue I have is that Me nor my husband have ever defaulted on anything ever we have always paid everything on time I have read a lot about this company and there are quite a few claims going around about how they are a ghost debt collector. Question being how am I supposed to get something that does not even belong to me removed from a company no one can find because they supposedly no longer exist but yet all of the sudden there are a tons of claims they recently placed.
jennifer – I would start by getting a copy of the lien. Follow that up with a copy of the judgment entry from the court. It would also be good to know who the attorney was that handled the case, and if different, the attorney that was responsible for the lien (if not an automatic event in your county). Also pull your credit report and see if any account is listed there as a judgment or collection account.
Arrow Financial Services is gone, but there are still steps you can take to fix the situation. Post what you find in a follow up comment and lets go from there.
We paid off an old debt and received a letter saying they wound release a lein on the title through Arrow we can’t find the letter and now that we want to sell the vehicle we can’t because of the lien still on it and Arrow is now closed how can we get another copy of the letter in order to get it removed?
Aaron – Does the record of the judgment in the court Arrow Financial sued you in show the judgment as satisfied/paid? If so, you can work with that. Let me know and lets go from there.
I am looking for some help with Arrow Financial that is keeping me from buying a house. We live in Iowa and back in 5/07 there was a judgement against my husband and I that we knew nothing about that was from Arrow via a credit card from Washington Mutual that we knew nothing about as well. We never received anything from Arrow or the courts about this judgement against us. After pulling my free credit reports this judgement does not show on our Equifax or Experian or Trans Union. But when the bank pulled our credit report it does show. We are trying to get a VA loan that we are eligible for minus this stupid judgement. On the judgement it stated that both my husband and my employment was unknown and that my husband wasn’t a in the military which he was in the National Guards and back from deployment. Again we didn’t even know anything about this and we never had a credit card from Washington Mutual (never even heard of them til we got the paper work from the courts). I just don’t understand how my credit reports I got from free annual report.com page can be so different from what my bank is pulling. And I have to mention that even on all of the credit reports Washington Mutual is NOT on any of our reports either. I have accounts on my reports that have been closed for almost 2 decades that show but something that is supposedly from 2005 doesn’t?
Thanks for reading hope you can help me shed some light on this.
Meri – This is going to take some doing to unravel. With no Arrow Financial to contact you will likely have to work through the courts. What part of Iowa are you in? I can help you locate an attorney with a practice that focuses on this kind of thing.
Thanks Michael. We Are in Council Bluffs Iowa. I have also”hired” Lexington Law. I have been doing so much research and feeling more knowledgable now. Wish we would have known about this. Just so much seems fishy!
Meri, I sent you an email with contact info to several experienced attorneys. They are all I found with the experience you need with your issue. But distance does not have to be an issue in some cases like this. Please let me know how things develop.
Lexington Law is not necessarily bad at helping with credit reporting issues. I just would not expect a result from them on what you have going with the judgment issue. Not for their normal fee, and not without an experienced attorney in your state.
Hi Michael Bovee,
I hope even though its September that you will still be able to answer this or help with whatever info you can provide. My husband received an ADP wage garnishment envelope filled with like 100pgs of a court order for wage garnishment. It was for debt to Arrow Financial. Our employer (we work for the same company) sent a letter stating that they went to court on his behalf as Garnishee/rep and that wages will be garnished for this debt of about 5grand. The thing is, this debt is listed under my previous married name (previous marriage), was originally mailed to my ex-husband (he never gave us the mail) and was debt that was mine before my current husband and I were married. So his court order is under my old name with him listed as my husband, as if it is joint debt. We reside in AZ, I know AZ is a community property state, but this was debt I had prior to our marriage. How is it that our employer and Arrow FS and the Court, order a wage garnishment for him only? How do we go about fixing this? Can our HR dept. do anything? Also can they garnish his wages if he has garnishment for child support every paycheck as well? We really will have next to nothing to live off of!
Thanks,
Yvonne
yvonne – Arrow Financial Services closed up. Someone else owns that debt now. Can you post a reply with who it is that is shown as collecting on this in the garnishment order?
The way I read your comment, you were never served, and only now are learning about the fact that there was a lawsuit. Is that correct?
You can typically only have one garnishment going at a time. But there are still real issues to deal with hear. Please answer my questions and lets go from there.
michael i want more info on AFS because i was sued in Dec. 28, 09, file bankrupty inSept 21, 12 an opt out of the bankrupty in3/ 13. now i’m trying to include AFS in a loan to pay off but i can’t find who owns the paper. i was told that Resurgent own it as of9/23/13 called them they told me it was sold to Insolve Recovery 10-24-12 they tell me they don’t have it either. What can i do? or how can i find who owns the paper?
Geri – Is this a judgment debt? Yours sounds like an easier file than those whose accounts have a trail the ended with Arrow Financial Services. You at least have crumbs to follow after Arrow closed. Have you looked at your credit report for any additional entries regarding the account? Are there any recent inquiries in credit report from known debt collectors/buyers?
One of the specialists I have referred people to for many years is having success working with people to locate and resolve old arrow debts. But lets see if I can help you first. Post answers to my questions and lets go from there.
Hello Michael, Thank so much I called back and I was able to get a settlement amount which I paid off today . I feel so relieved thanks for your help.
Great work Quincy! You are very welcome.
Hello Michael,
I was able to get in touch with LVNV and the confirmed that they have my account. But the lady I spoke to was not helpful and was rude , I tried getting the balance on the account but she kept asking me to accept liability on the account. Please advice on how to proceed from here.
Thanks
Quincy – I would call back in and go through the motions of answering their questions, stating that you are not in the best financial shape, but are trying to put the pieces of your financial life back together. You are not in any position personally to make payments or a pay off, but may have some financial help available to you, and you need to get all the details of the debt so you can sit down and put a plan together. Look at the call as a fact finding mission and not a call you are making to negotiate. You do not have to get this stuff done in one call. Post an update with the amount owed and the details you learn and lets go from there.
Thanks, I ‘ll call that number tomorrow. I really appreciate your time.
Thanks for your prompt response ,i actually just saw the number but they close already, I ‘ll try tomorrow Thanks. In regards to my other question do you think its possible to re negotiate the amount? Thanks,
Quincy – It is possible to negotiate a lower payoff amount on judgments. More so when the judgment has not been collected on for some time. The target amount you can realistically settle for will depend on a few things. Your first goal will be to determine who has the judgment, and I can offer feedback from there.