Short answer
Arrow Financial Services closed up shop. The Resurgent Capital Management, Sherman and LVNV brand picked up a good portion of the Arrow debt portfolio. If you are trying to resolve or settle an old Arrow account or judgment, start with LVNV customer service at 888-665-0374.
Key points on this page
- Arrow Financial Services was once a major buyer of charged off credit card debt, and one of its more aggressive collection methods was using the courts.
- There is little public information about who bought the Arrow portfolio, but the Resurgent, Sherman and LVNV brand is confirmed to have taken a good portion of it.
- To trace and resolve a former Arrow account, reach out to LVNV at 888-665-0374.
- Default judgments happen when a summons and complaint gets ignored, or when someone never knew they were being sued. Those judgments can then be collected on, or sold off to another debt buyer.
- The two situations that usually force this search are mortgage underwriting asking for old judgment debt to be resolved, and a home sale that needs clear title, including a short sale.
Arrow Financial Services was once a major player in buying up bad debts like charged off credit card bills. One of the more aggressive ways Arrow sought to collect on old unpaid credit card debts was to use the courts.
Debt buyers like AFS send some of the debts they buy up on the cheap to an attorney debt collection law firm. Arrow and other bad debt investors rely on the fact that 90% or so of people are not sure about how to deal with a debt collection lawsuit.
People get served a summons and complaint on an unpaid credit card bill and tend to put their head in the sand. What winds up happening when the lawsuit gets ignored, or where a person was not aware they were being sued (it happens), is a default judgment is entered. Those judgments can then be collected on, or even sold off to another debt buyer.
Arrow Financial closed up shop. Where did the debt go?
In just the last week I have gotten a couple of questions on and off line about how to find where Arrow Financial Services judgment debt has gone. In all cases the requests were related to:
- Someone trying to qualify for a mortgage and underwriting suggests they cannot approve a new loan, or the approval on a new loan will have an increased likelihood of success by settling old judgment debt.
- Someone trying to sell a home and satisfy or settle the judgment debt in order to pass clear title. Even if the home owner is trying for a short sale.
It is difficult to find much public information about who purchased the Arrow portfolio, or portions of it. According to a person I spoke with last week, they have a former arrow judgment account that they tracked to LVNV now owning.
LVNV is a Large Debt Collection Agency
LVNV is part of the Resurgent Capital Management and Sherman Acquisitions brand. I was able to confirm that Resurgent/Sherman/LVNV brand did pick up a “good portion” of the Arrow Financial Services debt portfolio.
If you are looking for how to resolve or settle Arrow Financial Services debts, start by reaching out to LVNV. You can reach them by calling their customer service at: 888-665-0374.
If you have any questions or concerns about resolving an old Arrow Financial Services debt with LVNV, or another debt collector, or having trouble finding who has your debt, post questions and comments in the comments below for feedback.
I was sued by a law firm for money i owed to arrowhead. My wages were garnished. I lost my job. Got a letter in the mail saying the garnishment was quashed. 2 years later and I just got a letter saying a different law firm has taken over this case and they are going to sue me for garnishment. Can this happen? Original debt was incurred in2007.
What state are you in?
Arizona
On the surface you appear to be passed the SOL to sue, but the prior suit may have tolled the SOL (paused the passage of time for SOL purposes), or the last date of payment in their records is not yet 6 years old.
How much are they trying to collect? What is your goal with this account?
Another Arrow Fianacial Issue! My fiancé and I are in the process of applying for a mortgage, we were approved except for 1 issue on his credit report with arrow financial. A debt that he has a judgement for on his credit report, we pulled docket entries from our state website that showed they had attempted to garnish wages but at the time the bank used stated he had no accounts with them. He contacted the bank with which it was issued they said it was closed and gave him the lawyers office with which it originated, they said they couldn’t help because it was a closed account. Our mortgage person the contacted the credit bureau to submit for a supplemental, they in turn sent back a note that stated unsatisfactory. Closing is coming up, without this issue taken care of we will not qualify for the loan. Feels like we are at a dead end or vicious circle! Not sure what direction to go.
Call 800-939-8357 and talk to Steve, a CRN specialist. He has had good success resolving old Arrow issues.
Hello,
I bought a camper (RV) from a guy without a title silly me right! I applied for a lost title and found out that ARROW FINANCIAL SERVICES owns the lien. They are closed now and I have contacted LVNV they dont have the loan either. Do you know of anyone else that may have taken over AFS loans?
I would encourage you to call 800-939-8357 and speak with Steve, a CRN specialist. He has had good success tracking down AFS accounts that seemingly disappear.
I have a judgement from Arrow Financial dated 05/2008.
My ex husband was to assume all debits (credit cards too). Needless to say, he just didn’t pay them. So my past life is following me around…$4073.00.
I have disputed this and sent the divorce decree to them….nope, they say it doesn’t matter. The debit is mine. Am I correct to think that in May 2015, this judgement will disappear …or am I doomed to pay it?
Bad thing…the ex jerk used it to buy his crappy hunting supplies that he still has.
The divorce decree did not absolve you with the courts and creditors. You can chase the ex down for this money, but until this is resolved, it will still follow you around.
Once a judgment falls off a credit report, it does not necessarily stop impeding your ability to get credit, due to the public record still being easily accessed.
What state do you live in?
I have a paid judgement from Arrow Financial that I want to get removed from my credit report. I wish I knew as much about this back when it was happening as I do now! Anyway, now that theyve closed shop, who do I contact about getting it removed? The Credit Bureaus?
Getting Arrow Financial off your credit report is not likely at this point. Disputing with the credit bureaus may mean getting lucky and one or more remove the info, but the public court record is why Arrow shows on your credit. Once the local data miner provides another batch of data, Arrow is back on your credit again.
What was the date of judgment entry in the court record?
Hi Michael,
Arrow Financial Services, sued me on January 28, 2010 for $1,411.00 for a credit card debt with Fifth Third bank, I was in college and had a bank account (which I did overdraw) but never had a credit card. I had no credit and couldn’t get a credit card.
Having never been served a summons and complaint before, I called the company listed and was told to wait for a court date. That never came, but a default judgment did. I filed a motion to set aside the default judgment and during the hearing could not prove I was served improperly but adamantly disputed the validity of the debt and challenged the Plaintiffs to prove that I did. They could not, so the judge adjourned court and set a date 30 days ahead to allow Arrow Financial to obtain verification of the debt. Upon the second hearing they still had no documents from Fifth Third Bank of a credit card, just some random numbers that matched neither a credit card number (digits were not 16+ long enough nor began with the customary number for Visa’s, Mastercards, etc.) and yet the judge reverted back to the fact that I was served properly and dismissed my case to set aside the default judgment. This took place in Michigan.
Fast forward to the present, I currently live in Texas, this Judgment has been a blemish on my credit since 2010. I want this removed and as discussed AFS it is out of business. What do I do? How can the Courts collect on behalf of a company that has dissolved or went bankrupt? Is it too late to file a motion for dismissal of the judgment?
The account has not been placed with any of the above lenders. An atty collection firm out of Novi, MI called Mary Jane Elliott, PC has the AFS account now. How can their office collect on the “debt?” They are not the original Plaintiffs, furthermore, how do I know that they are even legally entitled to collect on the debt.
The court record is what they get to rely on for proof of the debt. Find out who Mary Jane Elliot is working for. Someone bought your Arrow Financial judgment debt. That kind of thing happens, and with companies that are still open for business.
You are not likely going to get this off your credit report. You would have to do that at the court level. I can refer you to someone with the experience you need to look into it. But be prepared for their being costs, with no guarantees of success.
Hi,
I have a judgment against me from 2008 and am trying to get a mortgage. They told me this needs to be removed but it was paid off when I got a mortgage for another house back in 2011 (I had quite a few issues on my credit report that were all resolved prior to my getting the loan for my home). I am not sure why/how it’s still there given that I was able to get approved for a mortgage and car loan since the judgment in 2008. I don’t know who to contact to get it removed since Arrow is out of business and would another company even have records that this was paid?
Craig – Who did you pay the money to when this was resolved a couple years ago?
Michael
Just received a call at my office from an “Investigator” claiming she is trying to find me as I am elluding Arrowhead corporation for a loan they provided me in 2009 of $300. The woman said they are going to prosecute me for intent to fraud and failure to pay off a debt. I explained to the woman that I have no idea who Arrowhead corp is and have never taken a loan from them. She said Arrowhead had been trying to contact me for the last 5 years with no luck. I asked her where she got my phone number from and address. She replied Arrowhead. I said “Ok then if they gave you this address and phone number and this is the first time you tried to reach me and actually DID reach me don’t you think its kind of weird they couldn’t reach me.” She replied “Ma’am its because I am an investigator.” I asked her to fax me some proof of this debt and she said she did not have to. Either I arrange payment today or she turns it over to the attorney’s and the State police and they will handle it. My mind is completely blown at this time…and I have no clue what to do.
Jan – Based on what you shared, you are being victimized by a scam debt collector. You did not give them any personal financial information… right?
Legitimate debt collectors do not say the things that were told to you… pretty much period. You can ignore this if you like. But if it were me, I would file a complaint with your state AG, and the CFPB, providing all available details. It would at least be on their radar.
Im in same boat for a client like bill long, any one can do this real cheap in wa state?
don – Call or email Steve, the CRN specialist I just emailed you contact details for. He has been able to help folks either directly, or get them where they need to be.
Arrow Financial had a judgement against us. Then they went out of business and I couldn’t figure out who to pay to satisfy the judgement years later. I looked up the principle contacts from their LLC records and my lawyer filed a motion to dismiss the judgement based on the fact that Arrow Financial was AWOL and there was no successor for the asset. Nobody from Arrow showed up to court. We got the judgement dropped. Case closed. If you’re having trouble with Arrow in this manner, find a lawyer and take care of business.
Michael, As reading all the comments on your site, I am slowly beginning to realize I have a long road ahead of me. With NO warning, my wages have begun to be garnished as of yesterday. I asked payroll to email a copy of the judgment. To my surprise the original judgment against me was in my former name which I haven’t had since 2001. The judgment was dated Oct. 8, 2007 for Arrow. As I have worked for years at the same place, any loans I had went through my credit union. The newest judgment against me was from LVNV. They got a court order against me in March of 2014.
My first question will be: how do I find out what the original debt was for so I can know to dispute it or not? And, is there a statute of limitations on debt collections?
If in fact I have forgotten something of this nature, it certainly would have been at least 14 years ago at a minimum.
Any help on your part would be greatly appreciated before I invest in an attorney. Thank you…
Debbie – My guess is that LVNV renewed an existing judgment (real easy to do), that was originally and Arrow Financial collections in the court. You can learn more about the original debt Arrow sued for in the court record. Call the clerk of that court and ask how you might access the courts info on line, or go in and view the info at the court house.
If the garnishment is causing a hardship, you can contest the amount through the court. Ask the clerk about how to do that too.
If you have an issue with the original judgment (debt not yours or something like that), post an update and lets go from there.
Hi..I hope you can help resolve an issue…My late husband purchased 2 four-wheelers back in 2005 which were financed thru GE Money bank. He was taken to attorney collections in 2008 and I paid off the debt that year after he passed away. I was never sent release of lein documents and now cannot pass the title on because of the stamped lein from GE Money. They cannot help me since the account went with Arrow, and, well, you know where they went. I also contacted the original attorney’s office and they could not help either. I do have their payoff letter but the title agency tells me that doesn’t work because the letter does not reference the account was for the titled four wheelers..just gives the GE Money name and a 16 digit account number. I live in Ohio if that makes a difference. Thanks
Susan – I would encourage you to fill out the contact box on this page. I will forward your information on to Steve, a CRN specialist, who has gotten good results in situations like what you describe.
I have an old debt older then 9years on Arrow Financial. They garnished my paycheck and now garnishing my bank account. But now its called something else and now over to The Law Offices of Michol and Johannes. They were sending paperwork to an old address that now elderly is staying at and the elderly couple never returned my mail to post office so law office assumed I got all this paperwork. Well now there is a freeze or hold on my account and law office stated that any penny that comes in to my account will be taken for this debt. When i called them i was so pleasant and told them that if I knew I still had this debt
i wouldve called earlier to set up a payment plan instead a hold on my account. He started to argue, i assume they are just use to clients complaining and yelling at them, but i just want to get rid of this debt and pay it off with payments as soon as i can. But they took also my boyfriends money which he gets his paycheck direct deposited and he just got his tax return deposited. What should I do? How can i add this debt to my debt consolidation? Can this debt still be collected even after 10years? and can they also hold my account and take my boyfriends money when its only my DEBT??
thank you for your time.
Mary
Mary – Judgment debts do not expire like other debts that are not legally enforceable. And yes, that does mean money in your bank account is at risk.
How much is the balance owed on the judgment right now? How much did they get from your joint bank account with your boy friend? How much can you come up with to settle the debt in a single payment? What state do you live in?
We have the same issue a Ally, my husband has a judgment on his credit report from 2011 but never got paperwork. We don’t even know the original creditor so how do we get this resolved since we are trying to fix our credit to get a house.
katie – You can pull a copy of the judgment from the court record. Once you have that, post an update with the info (creditor and if you agree with balance owed etc) and lets go from there.
What is your time frame for your goal of buying a home? How many collection entries do you have on your credit reports individually? Are they paid, or unpaid? How long ago were there payments made on any of them?
Hello Mike,
I have a judgment on my credit report dated back in 2008. At the time, a family member signed for the summons. Last year I found out Arrow is out of business. I now really want to get this judgment off my credit report ( no patience to wait another year and a half). What should i do? I would certainly settle for 25-30% of the claim amount. Do you know of anyone who was successful at settling judgment in exchange for getting it vacated? Please let me know what you think. I would like to get this taken care of as soon as possible. Thank you.
Ally.
Ally – I would say you have a zero percent chance of getting this off of your credit report. You would need to identify some legal strategy to get this reopened in the court. That means hiring an experienced debt collection defense attorney. That costs money, and perhaps quite a bit, and with no guarantee of success.
Why is it you are losing patience. What are your credit goals you are trying to achieve. You may still need to resolve the judgment even if it comes off your credit report.
I have a question, I am very confused, I was told by my employer the other day that they received a phone call regarding my employment status and my wages will be garnished, I had no clue what this was over, so I called the number they gave me and was told it was Arrow Financial for a debt of $8000 from 2005! I found out they had placed a judgment against me in 2008 and was still open, I have never received any phone calls or letters about this debt and now they are stating they are going to send paperwork to garnish my wages. My question is can they garnish my wages for an unsecured credit card debt?
Melissa – It sounds like the garnishment is for an Arrow Financial Services judgment, not for Arrow themselves. It is not that you are simply being garnished for not paying the unsecured debt. The debt is now secured by a judgment, that is enforceable through garnishment in most states.
You will have to deal with this. Can you pool together money to settle the debt? If not, or even if you can, you will want to look at whether you meet full or partial exemptions from garnishment in your state based on your income and expenses.
I am trying to settle a very old debt that was being handled initially by Arrow Financial. They have since begun garnishing my wages. Now that I am a position to get the debt settled, I tried to find Arrow only to come across the news of their folding. I have no idea where the debt landed. I have tried calling a couple of places that I have sseen through this site (LVNV, Cavalry, VanRu), but have not been successful in finding the current collector. What can I do to find them?
Kim – Call in and talk to Steve, a specialist I have worked with for years. He has had good success tracking down Arrow accounts. 800-939-8357
Hi Michael,
I was expecting a tax return from my state, only to find out I have a pending garnishment from Arrow Financial for 2K. I called the MI tax creditor and they told me Arrow Financial sold it to an collection attorney Winters. I have no idea what this is, and never received any type of paperwork on this. There is nothing about this on my credit report. Do you have any suggestions?
Linda – I would suggest connecting with a specialized consumer debt defense attorney in your area. If you post the name of a nearby larger city, I will look one up and email you what I find.
Hi Michael. I have an odd situation with Arrow. They bought a charged off debt of mine back in 2008. A year later I was served a paper summons with an actual case number. I hired an attorney who responded to them and apparently Arrow never followed through to obtain a judgement. About a year later I was served again at home with a different complaint by the same attorney representing Arrow for the same debt. Again, my lawyer responded to them and after a few back & forth rounds of various calls, faxes, voicemails, emails, etc. the matter sort of died. No judgement was ever taken against me despite having been served paperwork twice.
Now that Arrow went belly up, LVNV has purchased the account. On my credit report it is LVNV who is reporting this debt. I think my last payment made was sometime in Sept 2008. but I could be wrong and it could have been as late as Sept 2009. I was going through a difficult financial time back then and have no records from my bank or saved in the filing cabinet. I have since changed banks and have no historical account access to my old checking account. The SOL in my state is six years. And my DOFD was sometime around June 2007. That means I am close to having this fall off my credit report at the end of the year and also very close to not worrying about another lawsuit, assuming my last payment was really in June 2008.
My concern is I am not sure about that last payment date. How can I verify it for sure without contacting LVNV and poking the sleeping monster? I want to buy a home sometime in 2015 but am scared LVNV will try to sue me again for this zombie debt.
Also, are they still able to go after me again via lawsuit considering the inactivity with the last two “summons” I received? I am not very well versed in credit law but have done some reading on Laches as well as docket inactivity (see: EDIT LINK REMOVED ). Although I do not live in PA, I wonder if this case law helps my situation.
Thanks for any clarity you may provide.
Brady – Given all of the background detail you provided, I do not think you have much to worry about. I doubt LVNV is going to sue on this debt again. And if they do, your attorney has proven to be adept at chasing off debt collectors.
Your credit report and estimating the date the account will age off: Which credit reports are you looking at when you see the original creditors entries?
Thank you, Michael. That makes me feel better. I am hoping to buy a house in the next year and believe that mortgage shopping will draw LVNV’s attention.
I began to archive all of my credit reports that I obtain online and via regular mail since 2010. On my older reports, the OC listed DOFD as well as last payment. The OC has previously dropped off my reports and was replaced by Arrow. They used the same DOFD but a different date of last payment, and I am wondering if I made the mistake of paying them once or twice after the OC assigned the account to them. Arrow was adding a lot of interest to the original amount the OC had reported after the account had charge off.
Arrow is no longer on my reports, but LVNV is. LVNV has since recalculated my balance owed to match the amount previously listed by the OC. It’s all very odd to me.
Hi Michael. I contacted LVNM to find out if they have an acct picked up from Arrow Financial only to find out they did not. Where else can I check?
Shar – Call in for a consult with Steve. He has had good success with Arrow Financial account location and resolution. Call 800-939-8357.