Short answer
Arrow Financial Services closed up shop. The Resurgent Capital Management, Sherman and LVNV brand picked up a good portion of the Arrow debt portfolio. If you are trying to resolve or settle an old Arrow account or judgment, start with LVNV customer service at 888-665-0374.
Key points on this page
- Arrow Financial Services was once a major buyer of charged off credit card debt, and one of its more aggressive collection methods was using the courts.
- There is little public information about who bought the Arrow portfolio, but the Resurgent, Sherman and LVNV brand is confirmed to have taken a good portion of it.
- To trace and resolve a former Arrow account, reach out to LVNV at 888-665-0374.
- Default judgments happen when a summons and complaint gets ignored, or when someone never knew they were being sued. Those judgments can then be collected on, or sold off to another debt buyer.
- The two situations that usually force this search are mortgage underwriting asking for old judgment debt to be resolved, and a home sale that needs clear title, including a short sale.
Arrow Financial Services was once a major player in buying up bad debts like charged off credit card bills. One of the more aggressive ways Arrow sought to collect on old unpaid credit card debts was to use the courts.
Debt buyers like AFS send some of the debts they buy up on the cheap to an attorney debt collection law firm. Arrow and other bad debt investors rely on the fact that 90% or so of people are not sure about how to deal with a debt collection lawsuit.
People get served a summons and complaint on an unpaid credit card bill and tend to put their head in the sand. What winds up happening when the lawsuit gets ignored, or where a person was not aware they were being sued (it happens), is a default judgment is entered. Those judgments can then be collected on, or even sold off to another debt buyer.
Arrow Financial closed up shop. Where did the debt go?
In just the last week I have gotten a couple of questions on and off line about how to find where Arrow Financial Services judgment debt has gone. In all cases the requests were related to:
- Someone trying to qualify for a mortgage and underwriting suggests they cannot approve a new loan, or the approval on a new loan will have an increased likelihood of success by settling old judgment debt.
- Someone trying to sell a home and satisfy or settle the judgment debt in order to pass clear title. Even if the home owner is trying for a short sale.
It is difficult to find much public information about who purchased the Arrow portfolio, or portions of it. According to a person I spoke with last week, they have a former arrow judgment account that they tracked to LVNV now owning.
LVNV is a Large Debt Collection Agency
LVNV is part of the Resurgent Capital Management and Sherman Acquisitions brand. I was able to confirm that Resurgent/Sherman/LVNV brand did pick up a “good portion” of the Arrow Financial Services debt portfolio.
If you are looking for how to resolve or settle Arrow Financial Services debts, start by reaching out to LVNV. You can reach them by calling their customer service at: 888-665-0374.
If you have any questions or concerns about resolving an old Arrow Financial Services debt with LVNV, or another debt collector, or having trouble finding who has your debt, post questions and comments in the comments below for feedback.
Hello,
I work for a mortgage servicer in the loss mitigation department. we have a borrower approved for a deed in lieu of foreclosure. The borrower has a lein from Arrow from 2007. That debt was discharged in a BK chapter 7 a year later so collection can’t be pursued but the lien remains on the property. I was trying to reach them to offer them money to have the lien released. Since they cannot collect on it, its unlikely that the debt was sold. I will try LVNV. Any insight you can provide will be appreciated.
Call Steve at 866-997-4242. He is a counselor I refer to often for Arrow Financial judgment and lien issues. He has good success tracking down resolving many issues like this.
I am seeking an address to send a Bankruptcy case filing Notice to and wanted to know how do I know which debt was bought by which company? I want them to get Notice or it will not be discharged or paid. Please help. Thank you,
I would start by contacting LVNV Funding (number in post above).
Are there Arrow Financial Services judgments?
Hi Michael, my husband and I just tried to apply for a mortgage loan, we then found out my husband has a “Judgment” from Arrow Financial Services from 06/2009. We tried calling but found out they were no longer open, we were then transferred to LVNV & were told they do not have his case. We are in Cook, IL. and are in desperate help on how to get this settled. Any advice would be truly appreciated!
Call Steve, a counselor in the network who has had great success in these situations with Arrow, and talk everything over – 866-997-4242.
Hello Michael, I work for an escrow company and am currently processing a refinance for a client. There is a judgment recorded on the property for which Arrow Financial is the named creditor. We have tried calling the attorneys who are on the abstract, however, they are now out of business as well. We then called LVNV and they are not handling this account. We cannot find the financial institution handling this case. By any chance do you know where else the Arrow Financial accounts have been transferred to?
One of the counselors in the network has had great success in tracking these down for people. Call Steve at 866-997-4242 and see if he can help you.
Michael, where can I find an official document that shows Arrow Financial LLC is dissolved?
Not sure where you will find that. You might look at the original corporate filing and see that it has not been renewed these last several years, if there is no formal dissolution filed.
Hi there, I recently was told of a judgment against me during the closing of escrow from Arrow Financial. My credit report shows nothing? Do you think i should call LVNV or is there another way to get this judgment removed?The case was from 12/2008. Thank you
How much of a hurry are you in? What is the balance owed?
I generally suggest starting with locating the judgment owner, so calling LVNV first would establish that, or eliminate them.
Post an update and lets go from there.
Hi, I am looking to pay off a judgment that was placed against me in 2009 by Arrow. It’s legitimate, I just need to know who to pay so I can get my credit cleared. The attorney that had the case said that I have to contact Arrow, but they’re out of business.
Did you call the number for LVNV that I provide in the article above? If not, that is the first place I would check to see if your debt was part of their purchase. Let me know what you find out and lets go from there.
Hi. My father has a judgement from Arrow Financial in 2008 (originally Bank of America) against his house. They passed it to Forster and Garber, but now they are not acting for Arrow. I checked with LV and they do not have debt. I want to sell he house, but do not know who I need to clear the debt with.
Can you advise?
Keith
One of the guys in our network, Steve, has had good success tracking down and resolving old Arrow Financial issues. Scroll down to the blurb about Steve and reach him at the number listed for professional help with debt collectors.
Hello, I had a judgement placed against me in 2008. Arrow financial services llc is listed as the plaintiff as assignee for Washington Mutual Bank with Mann & Bracken as the collection agency/attorney. All of which have closed up shop. I had payment plans a years back with mann and bracken and those stopped and I’ve never heard from anyone ever again. How do I find out where my debt has gone and how I would start to pay this again??
Did you try calling Resurgent Capital / LVNV Funding to see if your account was one they purchased? I would start there. The number is up top in the original article.
I have a question and need help. I have a judgment against me from Arrow financial services. They have been trying to collect on a hsbc credit card since 2009. the judgement says arrow financial svcs vs deanna [edited] but the attorneys that filed the judgement are bowman vivacian and something else. It says the plaintiff is arrow financial svcs vs deanna [edited] not bowman vivacian. I live in Indiana the attorney they sent it to is about 20 mins from my house. I want to know what I can do about this because I have not received any other information that someone else bought it and I have a supplement hearing on 11/25/2014 at 8:45 in the morning. I want to dispute this because my credit report is showing the debt charged off and a 0 balance for this hsbc account which was back in 2008. It says consumer closed account. Any help would be great. Thank u
When a creditor sells a debt to a debt buyer, like Arrow Financial, the charged off credit card will stay on your credit reports for up to 7.5 years from the date you last made your on time payments to HSBC. And the zero balance HSBC is showing is how it should report. They sold the legal right to the debt and are now owed nothing.
Debt buyers do not have to inform you when they sell your debt.
When you were sued many years ago, were you aware that was happening? That, and other angles, may be worth digging in and fight back.
How much is owed on the judgment?
It’s about 1600.00 may be more because nothings been paid on it. Interest and late fees racked up plus court costs. Yes I was aware of it I went to court but couldn’t pay anything because I didn’t have a job lost my job in 2008 that was why I stopped paying it. I still don’t have a job today and I have this hearing tomorrow for them to try and get money from me. I consulted an attorney he told me there was nothing they can do to me if I don’t have a job. But how long can they keep coming after me? I would think they would give up being I can’t pay it. I was going to settle with them for 1300.00 because my husband was going to pay the settlement but he lost his job 3 weeks ago and I still have to go to this supplement proceeding. Now our main goal is to make sure we don’t lose our house. Just wondering how I can get rid of this. I can’t afford bankruptcy now so I don’t know. Thanks for your help.
It is what it is until your situation turns around.
Be sure to show up to all scheduled court proceedings at this point.
Is the judgment against just you?
Do you have joint bank accounts with your husband?
It would cost as much, or even more, to file chapter 7 bankruptcy, than it would to settle the debt for less than what is owed. Not worth it unless you have other debts to include in chapter 7.
Hi Michael,
I have a judgment from 2008 showing in the public records section of my credit report with the plaintiff: AGD Financial Services. I too, am trying to get a mortgage and cannot while this shows as unsatisfied. When I couldn’t find any information on AGD Fin. online, I called the law offices that represented them. They told me that AGD was now Arrow Financial Services and I would need to contact them. A quick search showed the Arrow was no longer in business, and then I found this page (thankfully!). I contacted the number above and spoke with someone at Resurgent who could not find an existing account under my name, address or social. The representative told me I should contact the court, which I did and the clerk told me that she didn’t know what I should do, except talk to a lawyer. I have already spoken with miconsumercredit.com who told me they couldn’t help – they only help with inaccuracies on credit reports. So….any assistance you can provide would be greatly appreciated! thanks in advance!
Steve, a CRN specialist, has had good success in resolving some of the Arrow files that are… anomalies so to speak. Give him a call at 866-997-4242.
Michael, been reading so much here about Arrow Financial. I too have a judgement against me from Arrow in 07. My problem is, I just received a wage garnishment from the local court, that was brought against me from some lawyers in NY stating that their assignee is Arrow Financial. However the judgement they used is dated from 09, yet no judgements show up on my credit report from 09. I don’t even know what the debt is in relation to. I can understand this if the law firm bought the debt even if I’m not sure where the debt originates from. But is it “Legal” for them to represent a company that no longer exists, even if they bought the debt ? Should not the Assignee be the NEW company that bought the debt ?
Your situation may be the reference to the Arrow Financial judgment in the court record, as that is the matter legally recognized. The fact the account changes hands post judgment is not required to be cleaned up in the court necessarily.
Who is the law firm collecting?
Can you confirm the name of the new company?
Well Michael, I’m having a hard time understanding how there can be 2 judgements for the same case or so it seems. I went to the court house to get a copy of all judgements against me. The one for Arrow was from 07 but up in the corner of the page the clerk also wrote an addintional judgement number from 09 yet wasn’t able to produce a copy ? The Lawyers in NY are Eltman, Eltman, and Cooper. Googled them and found that they have had many, many, cases that were tossed out of court for unethical practices and not being able to produce the original debt. On the court papers it states that the Attorneys are just that, Attorneys for Plaintiff/Plaintiffs Assignee. and list Arrow as the Plaintiff. It doesn’t say that there are new owners for the debt or who presently owns the debt. Answer me this, if civil judgements are public record, what stops an attorney from filing papers stating that they represent a plaintiff ? Should I write the Lawyers and demand proof of debt and try to get the judgement vacated if they cannot produce the proof of debt?
I would recommend running all of what is going on with this judgment, Arrow, and the Eltman and Cooper law firm, by an experienced debt collection defense attorney. Most attorneys with a practice focused in this area will offer a no cost initial consult. And this will help you get your bearings for what action step to take.
Post the name of a large city near you if you want some help locating some experienced attorneys to talk to.
Have read alot of good things here. Basically my story is I have a judgement on file with arrow from 2009, and then from Midland funding in 2010. I literally cannot remember what they were for, only that I tried to contact arrow and like everyone else, ran into a wall. Reading past posts here I have realized I will be making a court trip next week to pull the dockets, and get more info. I am in Massachusetts, and am unsure who, if anyone, owns that debt now. And even if they did buy it, don’t I have to receive notice of it? My big issue is I am trying to get a mortgage, and using a VA loan, I guess, or any loan- civil judgements need to be satisfied. If noone bought the debt, can’t I challenge in court that it is even owed anymore? And furthermore, if they bought debt that has exceeded 7 years (6 in Mass I believe) isn’t that debt void? Any help will be greatly appreciated. I can’t believe you respond to so many posts. Thanks so much!!
And the Midland comment was because although they are for different amounts, maybe it was the bought debt?
It is not a requirement that Arrow notify you they are selling the judgment, nor the buyers responsibility to let you know they purchased your debt. That may change with debts changing hands in the future, as that type of notice is one that is being considered by the CFPB in their rule making capacity (not that any development in this regard would help or hinder you).
Judgment debt in Massachusetts is good for 20 years. You may be looking at the SOL to initiate a collection action in the court being 6 years, but the SOL to collect on an existing judgement is 20.
How much are the judgment balances?
One is 2700 and the other 1700. I’m off to pull both dockets tomorrow am. After I may end up contacting LVNV. Thanks for the response!
The one I am having an issue finding is $2700, the other is $1700, or was, and now $2106.90 thanks to our friend interest. The Arrow one which was bought by Lustig Glaser & Wilson I found this am after a clerks visit is for a Washington Mutual Card I had at least ten years ago, and in the initial proceedings had an “on or before date” of April 2008. The judgement was default as I didn’t even know it was on the date it was. Then Sold to a diff lawyer, and eneded up currently being in the hands of Lustig&co. After a judgement is obtained do I have any more rights to request info on the debt? As in proof of debt? I realize so many people end up worsening their problems by default judgments whether or not they actually owed. It just seems with all the trickery and bs the plaintiffs get away with, I would at least like to try and make them prove I even owed WaMu a debt they likely bought for pennies on the dollar. Again, this site is so helpful! Any info is greatly appreciated-
The issue you will likely have to contend with is that all of this took place so long ago. Judgment debts can be challenged, but timelines for challenges of sewer service and the like have limits. I know some consumer law attorneys have had success challenging judgments beyond the plain reading of their states statute (often one year). You can look deeper into the viability of challenging court judgments you knew nothing about by consulting with someone in your state who practices collection defense regularly.
What city are you in?
I am in Springfield, Massachusetts. And thakyou again for the response.
I got copies made of the two judgements which both name Lustig & Co. as the plaintiff, and phoned them today, and they told me they only had one in their computer. So now I am thinking I maybe should consult with an atty as it would seem if they bought the debt from arrow ( I have the guys signature on the default execution 8/11/2009) they likely have it somewhere. And I am reluctant to give them any info that may end up requiring me to pay something that is probably time-barred. I officially have a headache. Thanks so much for this forum and your insight! I am floored at how educational this place is.
Closest attorney I found with the experience you need is in Northampton. I sent you an email with his contact details. Let me know how this progresses for you.
So I spoke with the lawyer you referred and thanks again, he was great. He thinks they have a solid 2 judgements as they didn’t even botch the serving (on paper). Not that I received at least one of them. At any rate, so I called Lustig & Glaser who told me the 2009 judgement was called back to Arrow Financial in Mar of 2010. Now this is referring the Washington mutual card and so I have no idea where to find this judgement. Guess I call Whoever bought Washington mutual? Also, in regards to the other debt they offered me 1750 on the 2150 judgement and I declined. Countered w 50% an they said no, and I terminated the phone call. Could use some info on how to get them to negotiate lower than the original debt before interest. I called homedepot Citibank who confirmed thT it is in the hands of Lustig &Co. but noted I can make payment to them as well. Didn’t seem legit but now all of it is getting deeper. So do I call LVNV to see if they have it? Whoever bought Washington mutual? Dang. This is the worst. Never again in my life will I allow anything near this to happen. What a headache.
WAMU got absorbed into Chase. But I highly doubt calling Chase will lead to anything on an old Arrow Financial collection issue. I would start trying to narrow who has the account down by calling LVNV/Resurgent Capital.
If you are settling these, and your targets are 50%, that is fairly realistic. But that can also depend on how collectable you look to collectors and attorneys. Are you paying other accounts on time that show on your credit reports? Have applied for new credit in the last 6 months?
Yes, I have. So they have stood strong at offering me $1700 and some change, which is pretty much what the original debt was, so I am super hesitant to “settle” for that much, especially where ever I read I am seeing 40-60% without trouble. Also, on my second judgement I hit a roadblock. Resurgent says they do not have that judgement, nor LVNV which I guess they manage as well. So now I am kind of at a loss where to go from here. If the company that owned the debt sold it to Lustig in ’09, then recalled it in 2010 and LVNV and Resurgent say they don’t have it who does that leave? Washington Mutual? Because they too, are out of business. So I sort of looked around at who might have bought their debt, and hit a wall. Ugh,
Use what you read about others settling as reference point, but try not to get hung up on the settlement results for situations you have little insight into. It really can boil down to collectability scores that are based on collections software. If you look more collectable than someone who is not paying anything on time on their credit report, I would give them a lower deal than you too.
That said, try again maybe a week from today when there are a couple days left for someone to meet there monthly collection goals. That kind of collector motivation is not always in play with judgment debts, but it can be.
As far as Arrow goes, call in and consult with Steve at 866-997-4242. He is a specialist in the network I have worked with for many years. He has had good success tracking down and resolving old Arrow accounts.
So update is like this: believe it or not, chase has the account. I called the. Last because why would they have it? Well, they bought WaMu is why, and on their side the paperwork was rocked because it shows as Chase on the account. Not arrow financial. After a lengthy conversation I ended up faxing them my copy of the judgment and we have a tentative deal for $1008 on the $2900 provided it gets through their hurdles. Calling back tomorrow, after the second week of faxes, and phone calls has passed. So glad I didn’t pay that lawyer (so far, I may have porked myself by faxing them). Figured it is public record anyway, so why slow the process down when the goal is to clear it up. I wanna thank you again for all the help, and guidance. I have learned SO much during this process, and most important being never let it get to this level. Haha. There really is no reason for it. I’ll keep updating as this is far from over I am sensing. The other judgement I haven’t called back on, but will next week sometime before the end of the month like you suggested.
So, here we are 90 something days later, and Chase still hasn’t done anything with the debt, as they can’t find it. I have been told by a debt collector the account was recalled by Arrow 26Mar2010, and it has since vanished. LVNV have said they never had it, and don’t, and I can’t seem to get it taken care of until it is found. I called the number (Steve) a few times and have hit a wall. Is there any representatives left for Arrow? How is it possible that noone is made to have accountability for it? Any help is greatly appreciated.
Did you speak with Steve?
Michael,
I had a debt with Arrow Financial and back in 2008 a judgement was granted for less than $3,000. Now a new group has this debt and they filed a garnishment for $11,000. I just discovered that Arrow never served me any legal paperwork. They sent the paperwork to my mother’s old address and to her sisters. I have lived at the same address for over 20 years and it should have been very easy for anyone to locate me. Is there anything I can do to reduce the amount now owed since I was never informed for the first court hearing? It carries over $8,000 in interest.
What stat are you in Nancy?
Michigan
Debts that are really old can be difficult to unwind. Some states have precedent for reaching back and vacating judgments as old as yours, but I am not aware of that in Michigan. But that does not mean it is not possible.
Call in and talk to Steve, a CRN specialist, that has had many successes helping folks with Arrow issues: 866-997-4242
Hi Michael I have a debt with arrow and have settled with Kream and kream. Originally when I settled it was out of court before the court date and they told me not to go. A while later I had missed some payments and had to go back to court I then found out after that they were charging me 13% interest because I defaulted on the first court appearance because they told me not to come and they would tell the judge we settled but never informed me of the interest on the debt. I have now paid them over $800 on a debt that was only around $950 and now they want an additional $795! Is there a way to get the interest off and the balance to the original debt?
Was there anything in writing about the settlement and payment agreements at any time?
None that I was given at first. Then when I actually went to court I got paper work saying that the there was an agreement where I had to pay the $25 a month nothing about the interest or the amount owed
Pull the judgment docs from the court record and verify the amount in the order, and what the judge capped the interest rate at. Calculate that and make sure the attorney collector did the math right.
When payments stop to creditors and debt collectors, even in this late collection stage scenario, you can often contact them to negotiate a lower lump sum pay off. There are even instances where the real time value of money will kick in to the thought process of judgment creditors, enabling you to negotiate a lower single payoff while current with a monthly payment agreement.
Will a judgement be taken off after 180 days or will it stay on your credit forever, even if i do send the release and satisfaction to the credit bureas and the court house?
Paid or settled judgments will generally be removed from your credit reports 7 years after they were first entered in the court record.
Hi Mike I also wanted to add that my judgement is for almost 2100.00 my original line of credit was for 1000.00 but i am not sure if i even spent all of that. Do you think 700.00 is a fair amount to settle upon or should i ask for a lower amount, because i dont even make 700.00 every two weeks. I would like it lower but unsure on how to pursue this.
You did a good job getting LVNV to settle for that low. You can certainly try to negotiate and even lower deal, but being realistic, it will not get all that much better than that on judgments.
Hey, hope someone can be of help. In December of 2008 I had a judgment placed against me by Arrow Financial Services, LLC. This was for a Bank of America Credit Card I defaulted on. Fast Forward to August of 2014 when I receive a Writ of Garnishment from Eltman Eltman Cooper on behalf of Arrow Financial Services. My questions are: Can EEC legally do this because it is my understanding that Arrow Financial Services no longer exists. I could understand this if EEC bought the bad debt and then tried to get judgment against me, but all the legal documents I have received still list Arrow Financial as plaintiff with EEC as there attorney. Any and all help would be appreciated.
Judgments can be assigned and sold like debts at earlier stages of collection. The judgment in the record will not change from Arrow Financial if your debt was sold.
You can contest a wage garnishment formally with the court. If the notice you received did not explain the basics for requesting a hearing, call the court clerk tomorrow and ask for the steps you need to take. You will get to the bottom of this through that process, and if the garnishment is valid, you will have an opportunity to show how the amount they are trying to get is too high for your income and expenses. If you meet certain criteria, you could be partially, or even fully, exempt from garnishment.
How much is the judgment for?
I paid a judgement off from Arrow Financial aka LVNV and need a letter to confirm. Who do I contact?
When and whom did you pay?
I have paid my judgement from Arrow Financial Services and they never filed a release of satisfaction of Judgement with court. I wrote Arrow a certified letter asking them to file a satisfaction of Judgement with my county court. I have never received a response, and the debt has been paid since 2010. What other things can I do?
Call and talk to Steve, a CRN specialist, at 800-939-8357. He has had a good amount of success help people get through tough to solve Arrow Financial issues.